Support

Subscriptions and billing

Where the controls live depends on who took the money. A subscription bought in the app is sold and billed by Apple, so it is managed in your Apple account. One bought on this website is billed by us, and the link on your account page opens the billing page where you can change the card or cancel.

• Manage a subscription bought on this website
• Manage a subscription bought in the app
• Request a refund from Apple

Cancelling stops the next payment and leaves Pro running until the period you have paid for ends. A refund on an App Store purchase is Apple’s to give and we cannot issue one, though tell us what went wrong and we will help you ask. On a purchase made here we can refund it ourselves — write to us.

Restoring a purchase

If you have paid but the app shows you as free — after a reinstall or on a new phone — open Settings in the app and tap Restore purchases, signed in with the same Apple ID you bought it with. If that does not do it, email us with the date of purchase and we will sort it.

Your data

You can ask for a copy of what we hold, ask us to correct it, or ask us to delete your account and everything attached to it. Email us and we will action it within one month, as UK GDPR requires. Deleting the account deletes the library with it, so export anything you want to keep first.

Something is wrong with the app

Tell us what you were doing, what happened, and which iPhone and iOS version you are on. That last part is usually what makes a bug reproducible, and a bug we can reproduce is a bug we can fix.