Support
Write to us and a person answers. We aim to reply within five working days, and usually sooner.
Email us
Write to teammindroll@gmail.com. Telling us your iPhone model and iOS version in the first message usually saves a round trip.
teammindroll@gmail.comSubscriptions and billing
Subscriptions are sold and billed by Apple, not by us, which means the controls live in your Apple account rather than in Mindroll.
Cancelling stops the next payment and leaves Pro running until the period you have paid for ends. Refunds are Apple’s to give; we cannot issue one, but tell us what went wrong and we will help you ask.
Restoring a purchase
If you have paid but the app shows you as free — after a reinstall or on a new phone — open Settings in the app and tap Restore purchases, signed in with the same Apple ID you bought it with. If that does not do it, email us with the date of purchase and we will sort it.
Your data
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete your account and everything attached to it. Email us and we will action it within one month, as UK GDPR requires. Deleting the account deletes the library with it, so export anything you want to keep first.
Something is wrong with the app
Tell us what you were doing, what happened, and which iPhone and iOS version you are on. That last part is usually what makes a bug reproducible, and a bug we can reproduce is a bug we can fix.